Job Description
PURPOSE OF THE JOB
The position manages a group of highly experienced DSU, Case Processing and Medical Review team in the PV project. The profile is the primary interface with the client team.
MAIN ACCOUNTABILITIES
Accountable for performance, consistency, and quality of the deliverables.
Ensure team members are trained and mentored appropriately.
Ensure the completeness and validity of cases submitted to the client.
Ensure product delivery to client timeline and quality expectations.
Resolve data issues with the Client Team.
Balance workload within a team of DSU, CP & MR programmers and ensure timelines are met.
Implement measures to ensure corrective actions are taken.
Resolve any issues identified by the team.
Accountable for providing updates to the team any changes in the way in which work is performed. Ensure efficiency of operations.
Update the employee ware house hosting the individual productivity and employee leave details within the defined time frames.
Provide feedback to QC roles for quality and efficiency improvement and ensure necessary corrective measures are taken.
Production ready assessment support new employees in their Production work.
Organize mentoring for new employees as and when required.
Recruit and hire the right skills
Identify opportunities for continual improvement.
Implement best practices for quality deliverable to client.
People management and mentoring team members to ramp up and deliver as per client requirements.
Ensuring customer satisfaction on project deliverables.
Ability to manage a team size of over 80
DIMENSIONS
Will oversee PV operations for all cases and manage a group of all DSU, CP & MR.
Track and publish projects and metrics
Conduct performance review / assessments of DSU, CP & MR.
Engage in frequent communication with on-shore and of
The position manages a group of highly experienced DSU, Case Processing and Medical Review team in the PV project. The profile is the primary interface with the client team.
MAIN ACCOUNTABILITIES
Accountable for performance, consistency, and quality of the deliverables.
Ensure team members are trained and mentored appropriately.
Ensure the completeness and validity of cases submitted to the client.
Ensure product delivery to client timeline and quality expectations.
Resolve data issues with the Client Team.
Balance workload within a team of DSU, CP & MR programmers and ensure timelines are met.
Implement measures to ensure corrective actions are taken.
Resolve any issues identified by the team.
Accountable for providing updates to the team any changes in the way in which work is performed. Ensure efficiency of operations.
Update the employee ware house hosting the individual productivity and employee leave details within the defined time frames.
Provide feedback to QC roles for quality and efficiency improvement and ensure necessary corrective measures are taken.
Production ready assessment support new employees in their Production work.
Organize mentoring for new employees as and when required.
Recruit and hire the right skills
Identify opportunities for continual improvement.
Implement best practices for quality deliverable to client.
People management and mentoring team members to ramp up and deliver as per client requirements.
Ensuring customer satisfaction on project deliverables.
Ability to manage a team size of over 80
DIMENSIONS
Will oversee PV operations for all cases and manage a group of all DSU, CP & MR.
Track and publish projects and metrics
Conduct performance review / assessments of DSU, CP & MR.
Engage in frequent communication with on-shore and of
Company Profile
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functionsunderpinned by the worlds largest delivery networkAccenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives
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