Job Description:
- Design & implement work flow processes.
- Ensure quality of Deliverables
- Interaction with clients and ensure timely communication
- Ensure proper execution of projects
- Monitor the quality of the team
- Accountable for Team performance and Quality
- Conduct and recommend trainings to improve team performance
- Manage Customer Engagement and Client Interaction when needed
- Maintain process documents and ensure regular updates
- Ensure all updates from clients are recorded
- Ensure proper allocation of work to team members
- Participate in conference calls with the clients/ top management
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